Southwest Airlines ORD Terminal, one of the largest low-cost carriers in the United States, operates out of Terminal 5 at Chicago O'Hare International Airport (ORD). Known for its customer-friendly policies and budget-friendly fares, Southwest connects passengers to numerous domestic and international destinations from one of the busiest airports in the world. O'Hare's Terminal 5, primarily handling international and some domestic flights, serves as a convenient hub for travelers flying with Southwest, offering a range of amenities to enhance the travel experience.
Southwest’s Open Seating Policy
Unlike many airlines that assign seats, Southwest follows an open seating model. When flying from Terminal 5 at ORD, passengers are not assigned a specific seat but are instead given a boarding group (A, B, or C) and a boarding position within that group. This is determined by when passengers check in for their flight, with earlier check-ins securing better boarding positions. Check-in opens 24 hours before the flight, and for those seeking an improved boarding position, Southwest offers EarlyBird Check-In, which checks passengers in automatically 36 hours before departure.
Once passengers board the plane, they can choose any available seat. This system encourages passengers to check in early, which can be done via the Southwest mobile app, website, or at one of the self-service kiosks located in Terminal 5.
Baggage Policy and Check-In Process
One of Southwest's most popular perks is its generous baggage policy. Passengers are allowed two free checked bags, up to 50 pounds each, a rarity among U.S. carriers. This policy is especially beneficial for travelers who need to carry extra luggage without incurring hefty fees. However, it is important to note that additional bags or those exceeding the weight limit will incur fees.
At ORD, it is recommended to arrive at least 2 hours before domestic flights and 3 hours before international flights. Southwest advises passengers to check their baggage no later than 45 minutes before departure to avoid any delays. Self-service kiosks are available in Terminal 5 to help passengers print boarding passes, check in, or manage their baggage.
Amenities in Terminal 5
Terminal 5 at O'Hare offers a variety of amenities to cater to the needs of modern travelers. While Southwest Airlines does not operate a dedicated lounge, passengers can enjoy a range of dining options, from quick bites to sit-down restaurants. There are also several retail stores and duty-free shops, providing plenty of opportunities for last-minute shopping before flights. For travelers looking to stay connected, free Wi-Fi is available throughout Terminal 5.
In addition to the dining and shopping options, Terminal 5 features comfortable seating areas and charging stations, ensuring passengers can relax and recharge their devices before their flights. The terminal's layout is efficient and easy to navigate, helping passengers move through check-in and security quickly.
Connecting Between Terminals
For passengers needing to transfer between terminals at O'Hare, the Airport Transit System (ATS) offers a convenient solution. The ATS is a free automated train that connects all four terminals at ORD, making it easy to navigate the airport and reach other terminals if necessary.
Conclusion
Southwest Airlines' presence at Chicago O'Hare Terminal 5 offers passengers a smooth and affordable travel experience. With its customer-friendly policies, including the two free checked bags and open seating system, travelers can enjoy a flexible and cost-effective flight. Terminal 5 itself provides a wide array of amenities, from dining to shopping, ensuring passengers have everything they need while waiting for their flights. By arriving early and taking advantage of Southwest's check-in options, passengers can make the most of their travel experience at one of the busiest airports in the world.